Refund Policy

Return & Refund Policy

Updated at November 20th, 2023


Definitions and key terms

To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:

  • Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to Misterdog, that is responsible for your information under this Return & Refund Policy.
  • Customer: refers to the company, organization or person that signs up to use the Misterdog Service to manage the relationships with your consumers or service users.
  • Device: any internet connected device such as a phone, tablet, computer or any other device that can be used to visit Misterdog and use the services.
  • Service: refers to the service provided by Misterdog as described in the relative terms (if available) and on this platform.
  • Website: Misterdog’s site, which can be accessed via this URL: meetmisterdog.com
  • You: a person or entity that is registered with Misterdog to use the Services.

Return & Refund Policy

Returns and Replacements

Changing your mind

As our valued customer, your satisfaction is our top priority. If, for any reason, you are not completely satisfied with your purchase, you have 14 days (from the date you receive your goods) to return it to us for a full refund. We will refund your full invoice value, including delivery. Please see below for further details and instructions on how to return an item.

Faulty goods

In the unlikely event that there was a problem with your order or the goods were faulty, please contact us via email ( contact@meetmisterdog.com) to arrange a replacement or refund.

Non-refundable products

We are unable to offer a refund on a small number of products, such as items which have been personalised or perishable goods. Please check our full terms and conditions

Returning an item

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Returns that do not meet our policy will be sent back to you.

You must first contact us at contact@meetmisterdog.com to request a return. Please include your order details and pictures of the unopened goods. If your return is accepted, we’ll email you right away with instructions where to send your package. Items sent back to us without first requesting a return will not be accepted.

If you send the package directly to our return address please make sure you have sufficient postage,

Please contact our customer service team within 14 days of receiving your goods. You will be asked for the article number of the item you wish to return.

You can contact us via the following methods:

If possible, please return the items in their original packaging. If you are unable to use the original packaging, please use suitable alternative packaging.

Our return address:

Misterdog

Volaardestraat 88

9200 Sint gillis Dendermonde

Belgium

We kindly request that you return the goods at your own cost


Shipping

Misterdog is not responsible for return shipping costs. Every shipping has to be paid by the customer, even if the item had free shipping, the customer has to pay for the shipping in return.


Your Consent

By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.


Changes To Our Return & Refund Policy

Should we update, amend or make any changes to this document so that they accurately reflect our Service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.


Contact Us

If, for any reason, You are not completely satisfied with any good or service that we provide, don't hesitate to contact us and we will discuss any of the issues you are going through with our product.

  • Via Email: info@meetmisterdog.com